Shipping policy

Order handling

Orders are picked, checked and packed at our address in Göppingen within 1 to 3 business days. An order placed after midday on a Friday, or on a German public holiday, begins processing on the next working day.

Estimated delivery

Allow up to 15 business days from dispatch. Carrier volumes, customs handling outside the European Union and the season all move the real date by a few days in either direction.

Postage is by distance

Postage is not a flat charge. It is estimated at checkout from the distance between our warehouse and the delivery address you enter, and it is shown in the order summary before you pay — two parcels of the same weight going to different postcodes can cost different amounts.

Tracking

A tracking reference is emailed as soon as the label is generated. First scans can take 24 to 48 hours, so a quiet tracking page on the first day means little.

Late parcels

Wait until the 15-business-day estimate has passed before writing, unless the tracking has stopped altogether. If the parcel looks lost, report it within 7 days of the expected delivery date and we will raise the claim with the carrier.

Damage in transit

Report damage within 48 hours of delivery with photographs of the packaging and the garment, and we will arrange a replacement or a refund.

The address on the order

We deliver to the address supplied at checkout, so please check the postal code and any apartment number. If a parcel returns to us because the address was incomplete or nobody collected it, we will contact you about redelivery and the additional postage involved.

Who we are

Ole Großklaus
Lorcher Straße 137/2
73035 Göppingen
Germany
Email: info@digimora.shop
Phone: +49 7171 36942