Refund policy

Fourteen days, counted from delivery

Anything ordered from digimora.shop can come back within 14 days of delivery, counted from the arrival of the last item on the order — the same 14 days that apply to online shopping throughout the European Union. Send an email to info@digimora.shop with the order number and the style, and we will reply with a return label and the address.

The condition a piece has to be in

Unworn, unwashed, with the tag still on. Skirts are checked at the waistband, the zip and the hem, and denim at the seams and the pockets: a pair of jeans that has been worn for a day takes the shape of the body and cannot be sold as new. Hems of tiered or asymmetric skirts should travel folded flat rather than rolled. Fitting at home is what the window is for; wearing it out is not.

Inspection and the refund

Parcels are opened and inspected within 2 business days of arriving in Göppingen. Once the piece passes, the refund goes back to the payment method used at checkout and normally posts within 5 to 10 working days. We refund the price of the garment.

Sending the parcel back

Ask for the label in your first email and it will be sent with the return address, so the parcel is tracked and logged against your order. Return postage is covered by us — nothing to pay at the counter. Keep the receipt until the money is visible on your statement.

Damaged in transit

Photograph the outer packaging and the garment and write to us within 48 hours of delivery. With those photographs we replace the piece or refund it, and you keep the damaged one.

A parcel that goes missing

If the tracking has stopped moving, tell us within 7 days of the expected delivery date so the carrier claim can be opened while the trail is still fresh. A confirmed loss is replaced or refunded.

Who we are

Ole Großklaus
Lorcher Straße 137/2
73035 Göppingen
Germany
Email: info@digimora.shop
Phone: +49 7171 36942